Contact information
Kairog is an online-only store, so the fastest way to reach a real person is by email.
Customer support
Email: omorfiairog@gmail.com
We answer every message within 24 to 48 hours, Monday to Friday. Messages sent on weekends or public holidays are answered on the next business day.
What to include in your message
- Your order number, if your message is about an existing order
- A short description of what you need
- Photos, if an item arrived damaged or incorrect
Including these details lets us resolve most issues in a single reply.
Support hours
Monday to Friday, 9:00 to 18:00 (GMT-3). We do not operate a phone line, so all support is handled by email and through the contact form on our website.
Returns
Please contact us by email before sending anything back. We will confirm your return and give you the correct return address.