Answers to the questions we get asked most. If yours is not here, email omorfiairog@gmail.com and a person will get back to you within 24 to 48 hours.
Orders
How long until my order ships?
We process orders within 1 to 2 business days of payment. You will get an email with a tracking number as soon as your parcel leaves.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us with your order number as soon as possible and we will do our best to catch it in time.
I did not receive an order confirmation.
Check your spam folder first. If it is not there, email us and we will resend it.
Shipping
How much is shipping?
Shipping is free to the United States, the European Union, and the United Kingdom. Rates for other destinations are calculated and shown at checkout before you pay.
How long does delivery take?
5 to 7 business days in the United States, the European Union, and the United Kingdom, and 3 to 5 business days within Brazil, counted from the day your order ships rather than the day you place it.
My tracking number is not working.
Tracking can take up to 48 hours to activate while the carrier registers the parcel. If it is still blank after that, email us and we will check with the carrier.
My order arrived in separate parcels.
That is normal. Orders with several items sometimes ship separately at no extra cost, each with its own tracking number.
Will I pay customs or import duties?
For deliveries outside the country of dispatch, any duties are set by the destination country and are the responsibility of the recipient.
Returns and refunds
What is your return policy?
You have 30 days from delivery to request a return. Items must be unused and in their original packaging.
How do I start a return?
Email omorfiairog@gmail.com with your order number and what went wrong. We will reply with instructions and the correct return address. Please do not ship anything back before contacting us.
Who pays return shipping?
The customer does, unless the item arrived damaged or defective, or was not what you ordered. In those cases we cover everything.
When will I get my refund?
Within 5 to 10 business days of us receiving and inspecting the return. Your bank may take a few extra days to show it on your statement.
Products
Will the product look like the photo?
We use supplier photos and our own wherever we can, but screens vary in how they render color. If a product arrives visibly different from its listing, contact us and we will sort it out.
Do you restock sold-out items?
Often, but not always. Our catalogue changes as we find better products. Email us about a specific item and we will tell you where it stands.
Payment and security
Which payment methods do you accept?
All the methods shown at checkout. Prices are listed in US dollars (USD).
Is my payment information safe?
Yes. Payments are processed by encrypted third-party providers and we never see or store your full card details.
Contact
How do I reach you?
Email omorfiairog@gmail.com or use the contact form on our site. We reply within 24 to 48 hours, Monday to Friday. We do not operate a phone line, so email is the fastest route to a real person.