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Frequently asked questions

What is the return policy?

You have 30 days from delivery to request a return. Items must be unused and in their original packaging. Email us with your order number and we will reply with instructions and the correct return address. Return shipping is paid by the customer, unless the item arrived damaged, defective, or was not what you ordered.

Are any purchases final sale?

Yes. Gift cards and any item marked as final sale cannot be returned. Final sale items are clearly marked on the product page before you buy, so you always know in advance.

When will I get my order?

We process orders within 1 to 2 business days, then delivery takes 5 to 7 business days in the United States and 3 to 5 business days in Brazil. You get a tracking number by email as soon as your parcel ships.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is free to the United States. For every other destination the rate is calculated and shown at checkout before you pay, so there are no surprises.

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